Outlook inbox folder not updating

She has to click "update folder" to pull down new emails.

This problem does not affect the shared mailbox, or any other mailboxes we give her - just her personal.

But Outlook still shows the folder was last updated more than 15 mins earlier. You can see the Sync Stats for the Inbox folder aren't correct (this is missing recent emails), unless you perform any of the above steps: The Outlook Connection Status appears fine: When Outlook is autoconfigured I noticed that the Send/Receive group is configured like this by default: If I tick the check box for "Include the selected account for this group" Outlook still doesn't update the Inbox unless it's closed and reopened.

It only works properly when Outlook is configured with Cached mode disabled. Steps I've tried (which have all been unsuccessful): Microsoft is conducting an online survey to understand your opinion of the Technet Web site.

My one user it didn't and she is now on outlook 2003 with the same problem.

So try to clear the offline items by following these steps: Resolution 2: Delete OST Files Outlook caches and stores email messages, calendar events and other items in Offline Storage Table (.ost) file.When using an IMAP email account, an IMAP folder list can be downloaded that displays all the folders contained in your account on the mail server.You can then select which folders that you want to subscribe to or view on your computer.If you choose to participate, the online survey will be presented to you when you leave the Technet Web site. OS: Windows XP/Windows 2000 EMail: Outlook 2002 Exchange on Small Business Server 2003 This is a business with some 30 PCs. ) suffer from a curious problem: The various Outlook folders do not update themselves.

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Though slower, it may isolate and fix many issues if the Outlook is updating new items.

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